Frequently
Asked
Questions

Ordering a custom cake or dessert table is easier than you think! But we know it might be a little overwhelming at first. Check out the FAQs down below then shoot us a message and let gets your event on the books,

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Bring on the cake!

How far in advance should I book?

Our calendar fills up quickly! So although at least 2-4 weeks is recommended, we highly suggest booking your order as soon as you have your date set to avoid disappointment.

If space allows, we can and will accommodate last minute orders, but cannot always guarantee availability.

What is required from me to book?

*A 50% non-refundable deposit is required for all custom cake inquiries with the remainder paid in full upon pickup.

*All larger tiered cakes and dessert tables require a 25% deposit with the remainder paid a week before your event date.

*The 72 hour cakes orders must be paid in full upon ordering

How do I order?

To place a custom cake order, head over to our Facebook/Instagram and send us a message, or shoot us an email.

Please remember to send as many details as possible in your initial message to make quoting more accurate. (Ex. Date, number of servings, flavours, any designs/colours you may have in mind. Pictures are a great reference as well!)

Looking for a simple but still delicious option? Check out our 72 hour shop and order today!

When can I pickup my order?

If placing an online order, your pickup date and time will be requested upon checkout.

Pickup for all custom orders will be determined upon finalizing your order. As we are a home business, if you wish to change your pickup time, please do so with at least a days (but more If possible) notice to allow accommodations on my end.

Do you deliver?

Yes! Delivery is strongly encouraged for larger tiered cakes and desserts tables to ensure no issues during transportation.

Once your location and time has been provided, we can supply you with a custom delivery and set up quote.

Can you accommodate nut allergies?

Although we can make your order free of nut products, all cakes and desserts are made in the same kitchen with the same mixers, equipments and utensils and therefore we cannot guarantee 100% nut free.

What if I have to cancel?

Once your 50% deposit is made the deposit is non-refundable. If the event is cancelled/postponed with more than a week’s notice the deposit will be turned into a credit toward another order with Kristy's Custom Cakes and will be valid for one year.

Custom Cakes- If custom supplies or toppers have already been ordered or made, it may affect the balance of your credit.

Website orders: Online cancellations must be made with at least 3 days notice and will be subject to a $5 transaction fee

No Shows- If you fail to pickup your order at the prearranged date/time or fail to make alternate arrangements with no explanation, you will lose your order with no credit. (We understand life happens, but please be courteous of our time as well and reach out if something comes up. We try to be as flexible as possible)

How do I take care of my cake once I pickup?

Transportation

This might be one of the most important steps once your oder has been trusted in your hands.

*ALWAYS hold your cake from the bottom, not the sides.

*ALWAYS place your cake on a flat surface where it won't slide.

*NEVER hold your cake on your lap,

*NEVER place it on the seat (especially tiered cakes). This is asking for a disaster. The slant of your seat will cause the cake to lean causing severe damage.

*ALWAYS make sure your vehicle is an appropriate temperature (the cooler the better).
-Air on in the summer and the heat on very low, or off in the winter.

*NEVER place your cake in direct sunlight.

*ALWAYS drive with caution; slow around corners, and no sudden stops. Keep the speeding for NASCAR.

Once I get home

*All cakes must remain on a flat, level surface to ensure stability and avoid a cake catastrophe.

*Store your cake in a cool dry place.

*If it has fruit or filings, the fridge is a must over night. However, for basic buttercream and fondant cakes a clean, cool, dry room will suffice.

*Remove cake a few hours before indulging, cake layers are best enjoyed at room temp.

*Fondant cakes should be picked up the morning of or taken out of the fridge several hours before use as the temperature change from cold to warm/hot may cause condensation leaving your fondant details with a glossy layer that will dry up once it has come to room temperature. For this reason, fondant cakes may need more time to out of the fridge before your event.

After indulging (IF there are any leftovers)

*For optimal freshness, wrap any exposed cake with saran wrap and store in an airtight container in the fridge for up to 3 days or in the freezer for up to 3 months.

*Any fondant decorations can be kept in an airtight container in a cool, dark place for up to 3-4 months.

Frequently Asked Questions