Bring on the cake!
What if I have to cancel?
Once your 50% deposit is made the deposit is non-refundable. If the event is cancelled/postponed with more than a week’s notice the deposit will be turned into a credit toward another order with Kristy's Custom Cakes and will be valid for one year.
Custom Cakes- If custom supplies or toppers have already been ordered or made, it may affect the balance of your credit.
Website orders: Online cancellations must be made with at least 3 days notice and will be subject to a $5 transaction fee
No Shows- If you fail to pickup your order at the prearranged date/time or fail to make alternate arrangements with no explanation, you will lose your order with no credit. (We understand life happens, but please be courteous of our time as well and reach out if something comes up. We try to be as flexible as possible)
How do I take care of my cake once I pickup?
This might be one of the most important steps once your oder has been trusted in your hands.
*ALWAYS hold your cake from the bottom, not the sides.
*ALWAYS place your cake on a flat surface where it won't slide.
*NEVER hold your cake on your lap,
*NEVER place it on the seat (especially tiered cakes). This is asking for a disaster. The slant of your seat will cause the cake to lean causing severe damage.
*ALWAYS make sure your vehicle is an appropriate temperature (the cooler the better).
-Air on in the summer and the heat on very low, or off in the winter.
*NEVER place your cake in direct sunlight.
*ALWAYS drive with caution; slow around corners, and no sudden stops. Keep the speeding for NASCAR.
Once I get home
*All cakes must remain on a flat, level surface to ensure stability and avoid a cake catastrophe.
*Store your cake in a cool dry place.
*If it has fruit or filings, the fridge is a must over night. However, for basic buttercream and fondant cakes a clean, cool, dry room will suffice.
*Remove cake a few hours before indulging, cake layers are best enjoyed at room temp.
*Fondant cakes should be picked up the morning of or taken out of the fridge several hours before use as the temperature change from cold to warm/hot may cause condensation leaving your fondant details with a glossy layer that will dry up once it has come to room temperature. For this reason, fondant cakes may need more time to out of the fridge before your event.
After indulging (IF there are any leftovers)
*For optimal freshness, wrap any exposed cake with saran wrap and store in an airtight container in the fridge for up to 3 days or in the freezer for up to 3 months.
*Any fondant decorations can be kept in an airtight container in a cool, dark place for up to 3-4 months.